Refund policy

Refund Policy

Last updated: 13 September 2026

Purchases are completed through third-party marketplaces

Zealwell.co is an informational and marketing website operated by Niche Collective Ltd, trading as Zealwell. The website does not currently process product orders, payments, returns or refunds directly.

Zealwell products are sold through third-party marketplaces, including Amazon.com, Amazon.co.uk and, where available, TikTok Shop. The seller responsible for your order will be identified on the relevant marketplace listing or order confirmation.

Returns, replacements, cancellations and refunds are handled through the marketplace where the purchase was completed and are subject to that marketplace’s current policies, the seller’s applicable terms and your statutory consumer rights.

Amazon orders

To request a return, replacement or refund for an Amazon order:

  1. Sign in to the Amazon account used to place the order.

  2. Open Your Orders.

  3. Locate the relevant Mussel Magic order.

  4. Select Return or Replace Items, Get Product Support, or the applicable help option.

  5. Follow Amazon’s instructions to complete the request.

Available options may vary depending on the marketplace, seller, item condition, reason for return and time since delivery.

TikTok Shop orders

To request assistance with a TikTok Shop order:

  1. Open TikTok and go to Profile.

  2. Open Your Orders.

  3. Select the relevant Mussel Magic order.

  4. Choose the available return, refund or support option.

  5. Follow TikTok Shop’s instructions.

TikTok Shop’s interface and available return options may vary by location and order status.

Damaged, faulty or incorrect products

If your product arrives damaged, defective, incorrectly supplied or materially different from its description, contact the marketplace promptly through the relevant order page.

Keep the product, packaging, delivery information and photographs of any damage until the marketplace or seller has completed its review.

Opened products

Because Mussel Magic is a consumable pet supplement, return eligibility for an opened product may depend on the reason for the request and the marketplace’s applicable policy. This does not affect any legal rights you may have where a product is faulty, unsafe, incorrectly supplied or not as described.

Refund processing

Any approved refund will be issued by the marketplace or its payment processor. The method and timing of the refund will depend on the marketplace, payment method and circumstances of the return.

Zealwell.co does not have access to customers’ marketplace accounts or payment details and cannot directly issue refunds for purchases completed through Amazon, TikTok Shop or another third-party marketplace.

Your statutory rights

Nothing in this policy limits or removes any mandatory consumer rights available under applicable law.

Product or brand enquiries

For general product questions, you may contact:

Niche Collective Ltd, trading as Zealwell
32 Belvedere Gardens
Basingstoke
RG24 8GB
United Kingdom

Email: nichecollectiveuk@gmail.com
Company number: 16985404

For help with a specific order, return or refund, please contact the marketplace through which the purchase was made.